FAQ

Do you post to other countries?

Yes, but appropriate postal charges will apply. You can confirm postal charge by contacting Dinosaurtime via emailing: enquiries@dinosaurtime.co.uk

Can I pay by cheque?

Yes. Send your order in writing to:

Funds must clear before ordered items will be dispatched

If I have placed an order, what information do I need to hand.

If you are contacting Dinosaur Time, please ensure you include, if you have these details, your order ID, PayPal transaction ID and order date.

Why can’t I place an order online?

If you are having problems placing an order online and/or are finding that your basket keeps emptying try visiting www.dinosaurtime.co.uk/cookie as it is possible that you do not have temporary cookies turned on which are necessary to place an order. If you are automatically redirected to the home page then session cookies are turned on, otherwise you will be redirected to an appropriate help page. If you still have problems then please email

What is your exchange/refund policy?

If a product is unwanted it can be returned to us for a one off exchange or a refund within 1 week. We must be notified by email: The unworn product must be in its original condition and should have any attachments still on the goods and be in their original packaging if applicable. We ask all customers to include a letter containing the following information: Name, Order number, PayPal transaction ID, Date of purchase, Reason for return. If the product is faulty then we ask customers to include a letter including the same information. As stated in the terms and conditions if a product is faulty we must be informed within two hours of signing for the product from post. All faulty products received are independently tested and if deemed to be truly faulty an exchange or refund will be given.

The return address is:

Any product being returned should be sent via recorded mail as we cannot be held responsible for any loss in the post.

How do I know if the goods I order are in stock?

Almost all dinosaurs are currently in stock. Products out of stock will show 'Currently out of stock'. In most cases products out of stock are back in stock within 10 working days. If your order is urgent, then an email can be sent to check when stock will be available.

Where is my order?

Most UK orders are sent via 1st class Royal Mail recorded delivery and require a signature. Majority of orders are delivered within 3 working days but can take up to two weeks. If there is no one available to sign for your order, Royal Mail will leave a notification card and your order will be taken to your local post office where it will be available for collection. Orders are only classified as missing in the post 15 days after posting. If 15 days or more have passed and your order has not been received, please contact us here. International orders are sent via Royal Mail International Delivery and are usually delivered within a week but can take up to 28 days due to delays at customs. All orders require a signature. If 28 days or more have passed and your order has not been received, please contact to inform them of the delay.

Is payment secure?

Yes, all online payments are taken through PayPal. “Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations. The PayPal payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate PayPal to obtain confidential information.” For more information please visit https://support.PayPal.com/shopper Other methods to pay. PayPal, Cheque or direct in to our bank account.

Do I have to pay for my order online?

No you don’t have to pay online although this is the option preferred by most; you can place your order over the phone or by cheque or postal order. To order by cheque or postal order please note down the dinosaurs you wish to order and include this information in an accompanying letter. Don’t forget to include your delivery address, contact telephone number and email address. Also when ordering by cheque or postal order please remember to add postage and handling to the total specified on the 'Postage' website page. We will only accept payment in GB Pound Sterling.

How can I contact Dinosaur Time?

If for any other reason you need to contact Dinosaur Time and/or your query hasn’t been answered please contact us by sending an email to: enquiries@dinosaurtime.co.uk or by phoning 01564 777321.

What are your terms and conditions?

Before placing an order with us you must agree to our terms and conditions. Our complete list of terms and conditions can be found here.