Terms and Conditions

The Company: Dinosaurtime.co.uk is the online trading arm of Dinosaurtime (The Company). Dinosaurtime is registered as a private limited company in England and Wales with company registration number 2269414 and registered address: 90 Copt Heath Drive, Knowle, Solihull, West Midlands, B93 9PQ. The company's is not VAT registrated.

Prices and Payment: All prices are in pound sterling and include UK VAT at the appropriate rate. All major credit and debit cards are accepted. Payment is taken once we have established that we can fulfil your order, checked details and stock availability.

Purchasing: All items offered on our website are in stock and are ready for next day despatch, Monday to Friday. To purchase any of the items on our website, click the "Add to Basket" button shown on each product page and then simply follow the instructions. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Delivery: We will despatch your order on the next working day if your order is received before 9pm. If your order is received after 9pm on a working day (Monday to Friday) we will despatch it two working days after payment. If an order is placed before on a Friday and before 9pm on a Sunday, we will despatch it on the following Monday.

Delivery of most UK orders is approximately 3 working days. Next day delivery to any UK mainland address applies to working days only (Monday to Friday) and excludes Bank Holidays and weekends.

Our couriers will normally require a signature on delivery, however if no one is in, the courier will leave a card for you to contact them and arrange a more appropriate time to collect or deliver your order. We cannot guarantee our delivery times, any dates we specify will be approximate only. We cannot be held liable for any losses or expenses caused by any delay of delivery of the goods. If you haven’t received your order within 5 working days from the day it was despatched please contact us.

Cancellation: You have the right to cancel your order within 7 working days of delivery (starting the day after you receive the goods) and return them for a full refund. Should you cancel the order we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email. You are under a duty to take reasonable care of the goods. The goods must be returned by you in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service.

Returns: You must contact us before returning any goods.

New items: We will offer refund for new items which are returned within 7 days from the date of delivery of your order. There will be a re-stocking fee of £9.99 on each unwanted order sent back to us after the 7 day returns period. We offer returns for new items within 365 days from the day it was delivered.

Items must be returned in the same brand new, unused and saleable condition with all labels and original packaging. If the goods are unsuitable, a full refund will be offered. If you have paid extra for next day delivery or next day AM delivery this will not be refunded. It may take up to 28 days to refund your payment from the date your items arrive in our warehouse. We also offer collections for £9.99.

Guarantee: We guarantee that the goods will be free from any defects in workmanship or materials under normal use. We guarantee that the goods are fit for their intended use and you are required to check the precise purpose of each product before application. Therefore we do not accept responsibility if you put the goods to a use which is not intended.

Damaged items: In the unlikely event that goods are received damaged or faulty, or they develop a fault in a very short period of time (30 days from purchase) please contact us. If we cannot repair the damaged items we will offer a replacement or exchange it with any other item. If the customer prefers any other item as an exchange then the difference in price will be either refunded or charged to the customer. The guarantee does not cover the costs of sending your defective product for assessment and replacement. All such costs will be borne by the purchaser/sender.

Shopping on dinosaurtime.co.uk is safe and secure: We guarantee that every online purchase you make on our website is a secure transaction. All orders are taken from you using the strongest available encryption technology; 128-bit Secure Socket Layers (SSL). 

This means that on any page of the website where you enter personal information such as credit card details, the information sent to us is encrypted to safeguard your details. (Encryption prevents other Internet users from accessing this information.) We only accept orders that are placed using this technology.

You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer) or an image of a key (Netscape) in the grey bar at the bottom of your screen. (This will only appear on pages where you enter personal information, such as credit card details.)

What information we hold about you and how we use it: If you have bought something from us we will store your email address, phone number and delivery & billing addresses. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Your credit / debit card details are not stored. This means your financial details cannot be accessed and are never divulged.

We gather this information to allow us to process and fulfil your order. Therefore we will have to disclose some of your information, like name, postal address and telephone number to third parties such as Royal Mail and Parcelforce.

We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases.

We will also use your information to provide you with information about special features on our website or any of our special offers, services, products or information which we think may interest you. If you do not want to receive this information you may decline to do so at the time you place your order or at any time by sending an email to sales@dinosaurtime.co.uk or by clicking the unsubscribe link in any of our newsletters.

We may monitor website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual and no personal information shall be retained or stored on our website.

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

We never exchange, sell or otherwise give away your email address to other companies.

Consent: By buying from this website, and therefore submitting personal information, you consent to the use of that information as outlined in this policy. If we change our Privacy Policy, we will post the changes on this page. Please check our website for any changes to this Privacy Policy. 

Product Images and Colours: We make every effort to ensure the product images, colour representations on our site are a fair representation of the actual products and colours, but please note there may be variations in photos and colours from the products due to changes made by manufacturers.

Customer Service: Any complaints regarding the goods or services supplied should be made to: enquiries@dinosaurtime.co.uk. You can e-mail, write or telephone us with your complaint. Our normal office hours are 9am - 5.00pm Monday – Friday.
 
Contact us by email: The most convenient way to contact us is email, so below we have provided a list of email addresses that may be of use to you.

Sales enquiries: sales@dinosaurtime.co.uk
General enquiries: enquiries@dinosaurtime.co.uk
Website administrator: webmaster@dinosaurtime.co.uk
Complaints: customerservice@dinosaurtime.co.uk

Contact us by telephone: If you would prefer to contact us by telephone then you can do so using the number below. Our office opening hours are Monday to Friday 9am - 5pm. If calling outside of these hours please leave us a message and we will get back to you as soon as possible.

Tel: 01564 777321

Contact us by post: If you wish to contact us by post then you can do so at the following address. Please note that we will not accept any returns to this address without prior authorisation.

Dinosaurtime
90 Copt Heath Drive
Knowle
Solihull
West Midlands
B93 9PQ

Website: We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these. All measurements, descriptive matter, weights and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods.

We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to parts or the entire website without notice or liability.

General: We may from time to time change, alter, adapt, add or remove portions of these terms and conditions but if we do so we will post any such changes on the website. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected. English law will apply to this Agreement, and the parties agree to submit to the non-exclusive jurisdiction of the English courts. The headings in this Agreement are for convenience only and will not affect their interpretation.

Statutory Rights: These Terms and Conditions do not affect any of your statutory rights.

Copyright: All website’s texts, photos, designs and content are Copyright © 2011 Dinosaurtime and are protected by copyright law and international treaties. Any unauthorised copying is strictly prohibited. All rights reserved.